Terms & Conditions

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By agreeing to these terms and conditions, you are entering into an agreement with VITAL Shift, LLC (the “Coach”) and you (the “Client”) for coaching services.

SCHEDULING: 1-1 Clients

I understand that my clients have busy schedules, and I take pride in not keeping them waiting or keeping them longer than planned. Each transformational coaching session will end no longer than ninety (90) minutes after it was scheduled to begin. Please call in on time. Late sessions may not be extended. If the Client needs to cancel or reschedule the appointment, they must do so 48 hours in advance, otherwise the Client will forfeit that appointment and may not have the opportunity to reschedule it. One-on-one coaching agreements end 120 days after registration; the Client forfeits any sessions not used in that time period unless otherwise agreed in writing.

SCHEDULING: Group Programs

Program times are scheduled in advance and published for your review prior to registration. If you are not able to attend a session live, all efforts will be made to send a recording of the live session to you to catch you up on material you may have missed. Sometimes technology does not work, therefore recordings are not guaranteed. Please keep this in mind when purchasing your program.


The Client understands the investment levels and payment options available.

In the event of the Client’s absence or withdrawal, for any reason whatsoever, the Client will remain responsible for the pro rata share of the program that has been delivered, plus a cancellation fee of 10%.

The Coach reserves the right to cancel the program if at any point she feels it is not advantageous for the coaching program to continue. In the event that the Coach cancels the program, the Client is only responsible for the pro rata share of coaching services received and not the cancellation fee.


VITAL Shift, LLC. encourages the Client to continue to visit and to be treated by his/her/their healthcare professionals, including, without limitation, a licensed social worker, psychologist, psychiatrist, or physician. The Client understands that VITAL Shift, LLC. is not acting in the capacity of a social worker, a therapist, or any other licensed or registered professional. Accordingly, the Client understands that VITAL Shift, LLC. is not providing healthcare, mental health services, or medical services and will not diagnose, treat, or cure in any manner whatsoever any disease, condition, or other physical or mental ailment of the human body.

The Client has chosen to work with VITAL Shift, LLC. and understands that the information received should not be seen as therapeutic advice and is not meant to take the place of treatment or advice from licensed health professionals.


The Client acknowledges that the Client takes full responsibility for the Client’s life and wellbeing, as well as the lives and wellbeing of the Client’s family and children (when applicable) and all decisions made during and after this program.

The Client expressly assumes the risks of the program, whether or not such risks were created or exacerbated by VITAL Shift, LLC. The Client releases VITAL Shift, LLC., its heirs, executors, and administrators, and assigns its officers, directors, shareholders, employees, teachers, lecturers, agents, health coaches, and staff (collectively, the Releasees) from any and all liability, damages, causes of action, allegations, suits, sums of money, claims, and demands whatsoever, in law, admiralty, or equity, which against the Releasees, arising from the Client’s past or future participation in, or otherwise with respect to, the program, unless arising from the gross negligence of the Releasees.


The Client acknowledges VITAL Shift, LLC. will keep all information exchanged during the program sessions in strict confidentiality. Additionally, the Client is aware that VITAL Shift, LLC. is prohibited from disclosing protected healthcare information, except upon written authorization of the Client.


We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.


This agreement shall be construed according to the laws of the State of Ohio. In the event that any provision of this agreement is deemed unenforceable, the remaining portions of the agreement shall be severed and remain in full force. In the event a dispute arises between the parties, either arising from this agreement or otherwise pertaining to the relationship between the parties, the parties will submit to binding arbitration before the American Arbitration Association (Commercial Arbitration and Mediation Center for the Americas Mediation and Arbitration Rules). Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Such arbitration shall be conducted by a single arbitrator. The sole remedy that can be awarded to the Client in the event that an award is granted in arbitration is refund of the program fee and cancellation fee. Without limiting the generality of the foregoing, no award of consequential or other damages, unless specifically set forth herein, may be granted to the Client.

By checking the box on the registration form, the Client agrees that the terms and agreement are acceptable. By agreeing, the Client also acknowledges that 1) he/she/they have had an opportunity to print these terms and conditions; 2) he/she/they have had an opportunity to discuss the contents herein with VITAL Shift, LLC. and, if desired, to have it reviewed by an attorney; and 3) the Client understands, accepts, and agrees to abide by all terms and conditions hereof.